Photo Won’t Upload

What do I do if my profile photo or background photo won't upload?

Last Reviewed: 07/08/2014
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When your photo won't upload to your profile, please ensure your photo file meets our pecifications:

  • Maximum file size is 4MB.
  • Profile photo: Pixel size is between 200 x 200 pixels and 4000 x 4000 pixels.
  • Background photo: Pixel size is between 1000 X 425 and 4000 X 4000.
  • File type must be PNG, JPEG or GIF.

If it still won’t upload, try again using a different browser. If that doesn't work, follow the instructions below to compress and save your profile photo as a PNG file and then upload it to your profile.

For Windows 7:

  • Click Start and go to All Programs.
  • Go to Accessories and click Paint.
  • Click the Paint button (left of the Home tab), and then click Open to locate your photo file.
  • On the Home tab in the Image area, click Resize.
  • In the Resize area, select Percentage.
  • Enter 50 in the Horizontal and Vertical boxes.
  • Click OK.
  • Click File, and then click Save as and select PNG as your file type.
  • Upload your photo.

For Windows 8:

  • Right-click the Windows 8 Start screen and click All Apps from the bottom panel. Doing so displays all apps on your computer.
  • Scroll to the Windows Accessories section.
  • Click Paint and then click Open to locate your photo file.
  • On the Home tab in the Image area, click Resize.
  • In the Resize area, select Percentage.
  • Enter 50 in the Horizontal and Vertical boxes.
  • Click OK.
  • Click File, and then click Save as type and select PNG as your file type.
  • Upload your photo.

For Windows XP and Vista:

  • Click Start and go to All Programs.
  • Go to Accessories and click Paint.
  • Click File, and then Open and locate your photo file.
  • Click Image, and then select Stretch and Skew.
  • Enter 50 in both the Horizontal and Vertical stretch fields and click OK.
  • Click File, and then click Save as type and select PNG as your file type.
  • Upload your photo.

For Mac OSX:

  • Open your photo using Preview from your Applications folder.
  • Go to Tools and select Adjust Size.
  • In the Image Dimensions dialog box, choose Fit into: Custom.
  • Change width and height no larger than 500 x 500 and pixel size of at least 200 x 200 for your profile photo. For your background photo, optimize your photo to be as close to 1400 x 425 as possible.
  • Click OK.
  • Click File, and then click Save as and select PNG as your file type.
  • Click Save.
  • Upload your photo.

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