Rapportive by LinkedIn - Frequently Asked Questions

What are some frequently asked questions about Rapportive?

Last Reviewed: 09/18/2015
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Changes to Rapportive: Rapportive Raplets, Notes, and Contextual Gadget to be discontinued

At LinkedIn, we want to provide a simple and useful experience for members like you. From time to time, we take a closer look at how our features are being used by our members.

On July 31, 2014, we'll be removing 3 features from our Rapportive experience: Raplets, Notes, and the Rapportive contextual gadget for Google Apps.

Please note: We are only removing these 3 features. Rapportive will continue to exist as a standalone product.

By removing these features, we're able to simplify the Rapportive experience. We're adding a deeper integration with LinkedIn so you'll see more LinkedIn profile information and your shared connections within Rapportive. We're also making changes to improve the product's speed and reliability.

Accessing your notes:

You can access your notes until July 31, 2014, by visiting https://rapportive.com/notes and logging in with the email address associated with your Rapportive account. Once logged in, you can review your notes and download them to your computer.

Note:If you have multiple email accounts associated with Rapportive and are not already logged in, you'll need to log in separately with each email address to view and download your notes.

Installation & Login:

What do I need in order to use Rapportive?

Rapportive works in Gmail and Google Apps Mail. You can install Rapportive if you use one of the following methods for accessing your Gmail:

Does Rapportive work with Google Apps?

Yes! We fully support Google Apps Mail and hosted domains. However, the Rapportive contextual gadget for Google Apps will be discontinued as of July 31, 2014.

I'm using Google Apps, so why do I get an error saying "single sign-in feature is disabled for <yourdomain.com>"?

This seems to happen for Google Apps Premier and Educational domains. Unfortunately Google's error message and instructions in this situation are unhelpful and misleading. What you really want to do is to get your domain admin to enable Federated Login.

Removing Rapportive:

How do I know which version of Rapportive I'm using?
  • If Rapportive appears in a narrow column to the right of a conversation, you have the Rapportive extension installed. See below for uninstall instructions.
  • If Rapportive appears in a wide box below every message, you have the Rapportive contextual gadget installed. See below for uninstall instructions.
How do I uninstall the Rapportive extension?

To uninstall in Firefox:

  1. Go to the Tools menu and select Add-ons.
  2. Click the Rapportive add-on and click Uninstall.
  3. Restart Firefox.

To uninstall in Chrome:

  1. Click the spanner/wrench icon next to the address bar.
  2. Click Tools, then click Extensions.
  3. Click the Uninstall link for the Rapportive extension.
  4. Refresh your Gmail tab (no need to restart Chrome).

To uninstall in Safari:

  1. Open the Safari preferences.
  2. Click Extensions, and click Uninstall for the Rapportive extension.
  3. Refresh your Gmail tab (no need to restart Safari).

To deactivate in Mailplane:

  1. In the preferences menu, click Accounts and select your account.
  2. Go to Advanced and uncheck the Rapportive box.

Note: If you think you might try Rapportive again later, you can temporarily disable the add-on instead of removing it completely: click Disable instead of Uninstall (in both Firefox and Chrome). Disabling the add-on has the same effect as uninstalling it - your Gmail will go back to normal and you won't see the Rapportive sidebar any more - but if you want to try Rapportive again, all you have to do is click Enable.

How do I uninstall the Rapportive contextual gadget?

Note: The Rapportive contextual gadget for Google Apps will be discontinued as of July 31, 2014.

You need to be an administrator of your Google Apps domain in order to remove Rapportive. Please contact the administrator in your organization if you do not have an administrator account. Here's what they'll need to do:

  1. At the top of your Gmail page, click Manage this domain.
  2. Log in if necessary. (Rapportive should appear on the Google Apps dashboard.)
  3. Click through to the service settings for Rapportive and click the Delete Rapportive link at the bottom of the page. Google will ask you for confirmation.

Note: It might take up to a few hours for Rapportive to disappear completely. That is a limitation of Google's systems, and unfortunately we can't do anything about it. If you do decide to disable or uninstall Rapportive, we'd really appreciate if you'd contact us and suggest what we could have done better!

Accuracy & Completeness:

Why can't I see Twitter and Facebook details on Rapportive profiles?

Rapportive shows Twitter and Facebook links when they're posted on LinkedIn profiles. Other Twitter and Facebook information such as status updates, comments, follows, retweets, replies, likes, and the ability to add a friend is no longer supported on Rapportive.

My information is missing, wrong, or outdated. How do I fix this?

Your Rapportive profile information is based on your LinkedIn profile. When you have Rapportive installed, you can edit the profile for the email address with which you are logged into Rapportive:

  1. Click my profile at the bottom of any sidebar.
  2. Edit your profile on LinkedIn. Your Rapportive profile will update when you update your LinkedIn profile. Please note that it may take a few minutes before your changes appear in Rapportive.

If you'd like to update your Rapportive profile but don't have a LinkedIn account, you'll need to first create a LinkedIn account and profile.

If you use several different email addresses, you can add them through LinkedIn.


Do you have a privacy policy?

Rapportive is covered by LinkedIn's Terms of Use and Privacy Policy.

Does Rapportive read the content of my emails?

The content of your email never leaves your browser, and we never store your emails anywhere. We're finding peoples' email addresses in the browser, and sending those back to our server to look them up.


Why does Rapportive disappear when I scroll down?

This is caused by the "Remove Ads" option of the Better Gmail extension. To fix this, go to Better Gmail's settings, uncheck the first line, which reads "Remove Ads. Fix Page width. Reposition print button". Now reload your Gmail tab, and all should be well.

When I click "Log in" in the sidebar, the screen goes dark, but nothing else happens. What do I do?

This is a known problem with the TabRenamizer addon for Firefox. If you have this addon installed, please try disabling it. If you don't, but still have this problem, please let us know!

I logged in, but it keeps asking me to log in again. What should I do?

Rapportive needs third party cookies enabled to work inside Gmail. View the instructions for how to enable third party cookie support in your browser.

I use the GTDInbox extension, and it stopped working after I installed Rapportive. What do I do?

There's a known compatibility issue with older versions 3.0.17 of GTDInbox. Upgrading to version (or newer) should fix it.

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